Design |
| 1. | How many revisions am I allowed? |
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As many as you would like, but keep in mind the additional charges after the initial few that are free – see next FAQ.
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| 2. | How much do revisions cost? |
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For albums with 50-90 photos, you can make up to 2 revisions at no cost. For albums with 91-130 photos, you can make up to 3 revisions at no cost. For albums with 131-160 photos, you can make up to 4 revisions at no cost. Each revision after that is $10. A revision consists of making one or more minor adjustments to an existing page design. (e.g. you can change all 4 photos on page spread 4-5 and the background color and that will count as just one revision. But if you wanted to change one photo on page spread 4-5 and change the background color on 6-7, that would count as two revisions.)
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| 3. | What if I don't like the design and/or am not interested in ordering an album? |
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You may cancel your order. The $150 deposit will not be refunded, but you will receive the high resolution JPG files of the completed design.
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| 4. | How long do I have to approve the design? |
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There is no time restriction on the approval process. You will be sent a friendly reminder e-mail every few days until we hear back from you.
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| 5. | What is the difference between the Classic and Modern designs? |
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The “Classic” design style offers clean lines and warm color accents. Using white space and simple strokes, our “Classic” design is truly timeless and lets the emotions captured in the photos tell your story. The “Modern” design is an upbeat style, offering a bit more pizzazz. Using colored and detailed backgrounds, more graphic effects and less “white space”, this design is clean and fun at the same time.
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| 6. | Do I have any input in the design? |
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Yes. We provide a “comments box” so you can communicate with our designers specific things you want (or do not want) in your design, such as your favorite photos you’d like larger, or the photo you’d like on your cover.
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General |
| 7. | How do I get started with zookie? |
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Click on the 'Get Started' link from the home page and fill out the registration form. From there, you can send us your photos by uploading them directly or mailing in a copy of your disk. For more information, click here to see how it works.
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| 8. | What if I have a question? Is there a number I can call? |
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All questions can be answered by our customer service staff at 888-930-3060 or via live chat.
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| 9. | When is my credit card charged? |
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When placing your order, your credit card will be charged a $150 deposit. Once you have reviewed and approved your design, you'll be taken through a shopping cart where you will complete the ordering process and your credit card will be charged the remaining balance, right before production of your album begins.
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| 10. | Can I cancel my order once it is been submitted? |
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You may cancel your order at anytime. The $150 deposit will not be refunded, but you will receive the high resolution JPG files of the completed design.
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| 11. | How do I know when the album ships? |
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You will receive a confirmation e-mail with a FedEx tracking number along with being able to track this information in your zookie account.
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| 12. | How much do you charge for shipping? |
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Regular ground shipping rates are $14 within the continental US.
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| 13. | What if there is a flaw with my album? |
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You should contact us immediately if there are any concerns with the product.
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| 14. | How do I check the status of an existing order? |
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Log into your zookie account and click 'Order History' to view the status of your current order(s). You'll also be able to track all previous orders.
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| 15. | How long do you keep the files from my wedding? |
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zookie will keep the files of your designed album indefinitely. We keep an archive of all our designed albums. In the event of a natural disaster, we will replace your album for free using the design we keep archived.
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| 16. | Do you send the disks back when the album is complete? |
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No, we do not send your disk back. Please be sure you’re sending a copy of your disk and not the original.
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| 17. | Do you offer any additional services, such as retouching or custom work? |
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We do offer additional services at the rate of $40/hour. Please contact our Customer Service team for further information on the pricing and services available.
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| 18. | How do I calculate the price of a product? |
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We offer a convenient option to assist in calculating your totals. Check out our price calculator to determine the cost of your album today! There is also a pricing matrix available to print.
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| 19. | Can I order more products in the future or do I have to order them with my original order? |
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Yes, you can order additional products at anytime.
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| 20. | How do I reorder additional albums at a later date? |
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You can easily reorder additional albums at a later date. Log in to your zookie account and click ''see details'' on your original wedding album order. At the top of the pop-up page, you will see a ''Click here now!'' Under a headline that reads ''Need to order more books from this design?'' Click on that and you will be taken to the shopping cart to order more products.
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Products and Pricing |
| 21. | Can I order additional photos from my wedding such as 4x6’s or 8x10’s? |
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Currently we are only offering albums and frames. However, this is something we’re considering for the future.
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| 22. | What products are available with zookie? |
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We offer 2 different Wedding Albums, the Exclusive Album or the Elegant Album in 8x8, 10x10 & 12x12, The Parent Albums come in 4x4, 6x6 & 8x8. We also offer Frames in 5x10, 10x20 & 12x24.
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| 23. | What cover options are available for my Exclusive Album and/or Elegant Album? |
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All Wedding Albums are offered with a choice of 3 cover options: Photo Cover with Leather Back, Leather Cover, or Leather Cover with Photo Inset. When you see your album design for the first time, it will default to the Photo Cover with Leather Back. Once you approve your design, you'll be given the option to change your cover. (The Exclusive Album includes any of the three cover options at no additional charge. The Elegant Album includes the Photo Cover with Leather Back, and the other two options are available as upgrades.)
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| 24. | What is a photo inset? |
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A photo inset is a photo recessed in the leather of your album cover. Slightly lower than the rest of the cover and with a frame around the photo, the photo inset is one of the hallmarks of our handcrafted covers.
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| 25. | What size photo insets are offered with the Leather covers? |
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The 12x12 Wedding Album comes with a 6x6 photo inset, the 10x10 Wedding Album comes with a 5x5 photo inset and the 8x8 Wedding Album comes with a 4x4 photo inset.
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| 26. | How long does it take for zookie to produce my album? |
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Once the design is approved, the album production takes about 10 business days.
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| 27. | What if I want a different cover on the albums for my parents than the cover I chose for my album? |
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If you want a different cover on your parent albums from the cover on your main wedding album, you will need to place a separate reorder. This way, you’ll get the same album design on the inside, but can select the different cover option.
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| 28. | What if my parents want albums but with a different design and less pictures? |
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If your parents want an album but with a different design and/or less pictures, you will need to place a second, separate order. There is one design per order.
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| 29. | What is the most popular album brides and grooms order? |
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The 10x10 Exclusive Album is the most popular wedding album. The average number of photos we see in albums is 100-110.
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| 30. | What kind of paper are the albums printed on? |
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We use Fujicolor Crystal Archive photographic paper, which is a professional grade paper.
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| 31. | How thick are the pages of the album? |
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The pages for the Exclusive Album measure roughly 1/16”. For the Elegant Album they measure roughly 1/32”.
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| 32. | Are the photographs protected in any way? |
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Yes, each photo is coated with protective lacquer. This will guard against fingerprints and minor abrasions.
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| 33. | What is the difference between the regular leather and the premium leather? |
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The regular leather has a more pebbled texture whereas the premium leather is smoother and softer.
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| 34. | What is the difference between the Exclusive Album and the Elegant Album? |
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The Exclusive Album is a step up from the Elegant Album, and has upgraded finishing touches such as thicker pages, thicker covers, gilded page edges, rounded corners and fabric end-sheets. Click here to visually compare the two albums features.
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| 35. | Are the frames made with glass? |
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The 5x10 frame will include glass. The 10x20 and 12x24 will include acrylic to keep the weight of the frame to a minimum.
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| 36. | Can I get any other Zookbinders products through zookie? |
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No. The zookie product line is limited to the products shown on the products page.
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| 37. | Can I order just parent albums without a main album? |
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No, every parent album order must include a main wedding album.
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| 38. | Can I get a traditional matted album through zookie? |
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Currently, we do not offer traditional Matted Albums through zookie. We’re planning to introduce this product line in 2012. We’ll keep you posted.
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| 39. | My friend got a really nice album through their photographer and I want a nice one too. How does zookie compare? |
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zookie albums are exactly what professional photographers offer. zookie has been manufacturing albums for photographers since 1995 so you can be sure you are getting the high quality you’d get from a photographer.
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| 40. | Should I put my photos in order of how I would like to see them? |
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If you are sending a disk, this does not apply to you. If you selected the images yourself and are uploading them directly, you’ll be asked if you’ve sequenced your images when uploading them. It will help our designers to know if your images are already in sequence. However, you do not have to sequence them before uploading.
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| 41. | Can I get parent albums individually or do I have to order them in sets? |
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The Parent Albums are available in sets of 2, with the exception that you can order a single 8x8. (6x6 and 4x4 are not sold individually).
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| 42. | Do the frames come with the designed spread already in it or do I provide the image? |
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The Frames will come ready to be displayed with the photos already assembled. All you would have to do is unpack the carton and hang them on your wall!
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| 43. | Can these albums be used as sign-in/engagement books? |
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Yes, but keep in mind that our pricing begins at 50 photos. We find that most sign-in albums include less than that. Feel free to upload your favorites for a sign-in album, but remember, you are paying for 50 photos even if you submit less.
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| 44. | How many photos can be in a proof book? |
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A proof book can hold 1,800 photos. If you have more than 1,800 photos, we can make 2 separate Proof Books that will be about the same number of pages. The Proof Book price includes up to 1,000 photos, and there's an additional cost per photo above 1,000.
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| 45. | How long does a proof book take from the time I order it? |
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If the Proof Book is ordered at the same time as your wedding album, it will be completed within 10 business days of the order being finalized. If you order it after your Wedding Album is received, you will receive your proof book within 7 business days of ordering it.
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| 46. | Can I order a proof book if I don't order a wedding album? |
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Unfortunately no. We can only produce Proof Books if you’re either in the process of ordering a wedding album, or you’ve previously ordered one from zookie.
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Uploading |
| 47. | How do I copy my photos to a flashdrive? |
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Click here for step-by-step instructions on how to copy photos to a flash drive
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| 48. | How many photos should I put in my album? |
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The average album has 100-110 photos. You can select anywhere from 50 to 160 photos.
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| 49. | Will you check my photo quality when designing the album? |
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Yes, our designers will make sure your photos are high quality enough to print clearly in our albums.
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| 50. | How do I submit my photos to you? |
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You will send a copy of your disk to zookie. Upon registering, zookie will mail you a pre-paid postage package with a disk, disk envelope and instructions on how to copy your disk to make it easy for you to submit your disk back to zookie. If you have already selected your photos, you can upload them directly to your zookie account.
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| 51. | Should I select the photos before sending them to zookie? |
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You can, but we do not recommend it as selecting your photos is a very time-consuming process. Selection of up to 1,000 photos is included in the zookie service so our designers can do it for you.
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| 52. | Do I get to review the photos zookie selects before zookie designs my album? |
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Yes. Once our designers select your photos, you will be sent a link to our selection tool. This feature allows you to review the photos the designer selected, along with the rest of your photos. You’ll be able to add or delete any photos you’d like in your album.
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| 53. | Can I upload non-professional photos that were just taken with my camera? |
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Yes, but it is not recommended. Uploading non-professional photos can lead to pixilated or fuzzy photos. Non-professional photos also cannot be made larger, so there is less flexibility for the placement of these in your album design. Lastly, if that photo appears on the same page as other photos, they may appear different.
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| 54. | Do they have to be digital photos? |
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Yes, your photos must be digital. We do not accept physical photos.
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| 55. | How much color correction is done to my photos? |
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A global color correction will be applied to all photos (unless you instruct us not to). The photos will then be viewed as the album is being designed. If the designers see a need for slight color adjustments on a few photos throughout the design, they will make those adjustments.
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| 56. | Do I receive the completed design files? |
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Yes, the completed high resolution JPG of the design will be available for you to download once your order is shipped. You'll simply log into your zookie.com account to access the files.
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| 57. | Should I burn a CD or DVD? |
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You can burn either a CD or DVD. (If you are burning a DVD, please make sure it has your wedding photos on it and not your wedding video! ) We can provide you a DVD at no charge when you are ready to place your order. It will arrive with your order number, along with postage paid packaging for you to send it back to us.
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| 58. | How do I burn a CD/DVD? |
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Click here for step-by-step instructions on how to burn your photos onto a CD/DVD.
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